Frequently Asked Questions

What are your delivery times?

The turn around time for packing and shipping orders is 7 to 14 business days (during regular times and non-holidays). Shipping times may vary: generally once shipped, domestic orders take anywhere from 2 to 14 business days to arrive, depending on your location. International shipping delivery times may vary between 2 and 5 weeks.

How much will shipping cost?

Shipping costs are calculated upon checkout and will depend on your location. We ship out from Southern California, CA USA.

Free shipping for Domestic orders $50 and over.

Sorry, there is no free shipping for orders $50 and over for international orders at this time.

Do you accept orders placed outside of the States?

International shipping is available for most countries. Keep in mind that your country may require you to pay customs before you are able to receive your package. If you are unable to pay for customs, the items will be sent back to me. If your country is not available when you place an order, please email me at artmazedesigns@gmail.com with your country and zip code so I can add it to my system.

What is your return policy?

After orders are shipped out, orders are nonrefundable. However, items can be exchanged. The merchandise must be unworn/unused and in its original packaging to be exchanged; distressed or merchandise that has been washed, are not eligible for returns. We will not provide pre-paid shipping labels or boxes for returns, so you may return an order through a carrier of your choice. Upon receiving your item, if it’s damaged or incorrect, please send us an email within 10 days of arrival with your name, order number, a description of your situation, and include photos; we can work together to send you replacements. After the return has initiated, you have 10 days to ship back the package. If your item hasn’t been sent yet and you would like to change or cancel your order, please send us an email at artmazedesigns@gmail.com.